Development of industrial service offerings: a process framework
نویسندگان
چکیده
منابع مشابه
Managing industrial service offerings: requirements on content and processes
This paper develops a typology for industrial service offerings, inter-relating service scope (degree of bundling), service focus (level of customer integration), and service process interfaces. Different forms of industrial services and the impact of information and communication technology on the three service dimensions are discussed, and requirements are identified related to the expansion ...
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ژورنال
عنوان ژورنال: Journal of Service Management
سال: 2009
ISSN: 1757-5818
DOI: 10.1108/09564230910952753